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In part one of a new retention series, Guy Griffiths looks at the importance of the new member journey
HCM issue 5 2013
Having dedicated staff is key for new member journeys, says Jack Bishop of Synergy Health and Fitness
HCM issue 7 2013
fibodo believes that providers who meet consumers needs of service, flexibility, richness of
content and accessibility will thrive as we build new and different models of working in
leisure, health and fitness and across all sports and activities.
product innovation •
10 May 2021
Fittech brands Fisikal and Keepme have announced an official integration.
promotion •
03 May 2023
In the second of his three-part series on retention and the member journey, Guy Griffiths looks at the ongoing health club member
HCM issue 6 2013
Fitronics’ brand The Retention People (TRP) has launched a new, improved version of its
automated member journey software Digital; which now sits alongside their industry-leading
member feedback software Insight, allowing the two modules to be used more effectively
together.
product innovation •
26 Oct 2021
Banntyne is working with Myzone to enhance the customer journey, starting with the onboarding stage
HCM issue 7 2022
Apple has teamed up with Anytime Fitness to offer levels of reciprocal access between
Apple
Fitness+ and Anytime Fitness health clubs as Apple seeks to add in-person workout
elements
to its digital package.
news •
02 Nov 2023
FastFit EMS – a rapidly expanding chain of EMS (electrical muscle stimulation) studios in
the Middle East – has teamed up with Fisikal, an expert in digital fitness business
management solutions, to introduce a digital ecosystem.
promotion •
30 Oct 2023
Two in. One out. This is the gruelling reality for gyms up and down the country.
product innovation •
26 Nov 2018
The right software can transform both health club operations and the customer journey, as Steph Eaves discovers
HCM issue 11 2022
Gym chain LA fitness has launched a Member Pledge scheme as part of a strategy
to improve customer service across its 79 sites in the UK.
news •
20 Mar 2012
Fitronics’ new member journey software is supporting the
University of Oxford in improving its services for users
HCM issue 11 2021
Billed as the ‘2021 Experience Tour’, Egym has taken its
connected gym floor experience on the road around the UK
HCM issue 8 2021
The future of retention is not about reacting to lost members, but about creating proactive customer care. Dr Paul Bedford reports
HCM issue 7 2015
Hotel technology company Journey Hospitality has acquired Premier Software – a UK-based spa,
leisure and wellness management software business – to boost spa services within hotel e-
commerce.
product innovation •
28 Mar 2023
Yate Leisure is one of the largest sites in Circadian Trust’s
portfolio, with around 4,000 members. Ben Beasley, director
of commercial development, explains why they were an early
adopter of Technogym Biocircuit, and how the offer has evolved
HCM issue 4 2022
Doug Werner outlines the powerful impact that the ‘Lean' protocol can have on the sales process at health and fitness clubs
HCM issue 9 2013
Retention expert Paul Bedford
comments on case studies and top tips
from the latest retention research
HCM issue 2 2019
Refurbishments require huge capital investment, so how do clubs make the most of them when complete?
HCM issue 3 2014
Parkwood Leisure managing director
Glen Hall talks about putting the company
on a new path to fitness in recent years,
with customers and staff at its heart
HCM issue 2 2020
Today's multi-faceted spas have important lessons to teach health clubs about the customer experience, says Liz Holmes
HCM issue 8 2013
Life Fitness has introduced what they described as a new concept for presenting fitness that taps into what motivates people to keep them on their exercise path.
product innovation •
04 Dec 2008
A look at how you can unlock hidden value in your operation with a complete end-to-end leisure management solution
HCM issue 9 2020
From in-app communications to AI-created workout plans, health club management software providers discuss their latest innovations
HCM issue 11 2023
Gold & Blue, an independent club named after the sand and sea of Genoa, Italy - the town in which it is located - opened at the end of September.
news •
05 Jan 2010
David Beattie, a founding director of fitness chain énergie Group, has left the company to 'pursue new
opportunities'.
news •
17 Dec 2012
The new CEO of Xercise4Less
– one of the founders of Virgin
Active – says the budget operator
is gearing up to double in size
HCM issue 1 2019
We talk to Rob Waldron and Eddie Swinnen about how APAC’s Fitness and Lifestyle Group is investing in tech innovation across the business
HCM issue 5 2022
Netpulse, provider of mobile apps for health clubs,
has released new app features to help club
operators acquire new members.
product innovation •
10 Mar 2016
Latest News
US gym chain, Crunch Fitness, has bolstered its global expansion plans with the appointment of ...
Latest News
Active Oxfordshire has received £1.3 million to tackle inactivity and inequality and launch a new ...
Latest News
Barry’s – known for its HIIT workouts combining treadmills and weights – is thought to ...
Latest News
Consultancy and change architects, Miova, have welcomed industry veteran Mark Tweedie on board. Tweedie had ...
Latest News
US private equity fund, Providence Equity Partners, is acquiring a majority stake in VivaGym from ...
Latest News
The Bannatyne Group says it has officially bounced back from the pandemic, with both turnover ...
Latest News
There is speculation that Basic Fit will sell the five Spanish Holmes Place clubs it ...
Latest News
While British adults are the most active they’ve been in a decade, health inequalities remain ...
HCM promotional features
Sponsored
“Nuffield Health has 8,300 assets that are outside the original manufacturer’s warranty and are now being maintained by ServiceSport UK ”
HCM promotional features
Sponsored
University of Sheffield Sport has opened the doors of its flagship
Goodwin Sports Centre following a major refurbishment
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal
trainers in your club, with the ground-breaking Brawn platform.
HCM promotional features
Sponsored
Francesca Cooper-Boden says
health assessment services can
boost health club retention
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based
supplier BLK BOX is transforming the gym floor
HCM magazine
HCM People
Cristiano Ronaldo
Footballer and entrepreneur“Taking care of your physical and mental health is essential for a fulfilling life”
HCM magazine
HCM People
Dr Jonathan Leary
Founder, Remedy Place“It was as though the whole world woke up at the same time”
HCM magazine
Industry suppliers are responding to the exponential increase in
consumer demand for strength training with a raft of new and
innovative launches and concepts, as Steph Eaves reports
HCM magazine
As more people join clubs to support their mental
health, fitness professionals need to be empowered to
take a holistic approach. Kath Hudson shares useful
tools discussed at the ACE summit on mental health
HCM magazine
“We are the new youth club, a social space for young people to connect”
Current vacancies
Director of Operations Active Luton
£61,000 - £64,000 + exceptional pension + excellent benefits
Luton, United Kingdom
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c£65,000pa + pension + benefits
mount batten centre, plymouth, United Kingdom
Read the latest issue
Featured supplier news
Following a hugely successful event last year in Split, Croatia, W3Fit EMEA, is heading to
the Chia Laguna resort in Sardinia from 8-11 October.
Featured supplier news
Join us at Elevate from 12-13 June in London for a special one-off live recording of The Game
Changers Podcast with Sue Anstiss, CEO of Fearless Women.
Company profiles
The company’s core business is the provision of facility development and support for local authorities, ...
Company profiles
With an award-winning portfolio of over 450 pieces of cutting-edge, premium fitness equipment, Pulse Fitness ...
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Property & Tenders
Grantham, Leicestershire
Belvoir Castle
Property & Tenders
Diary dates
10-12 May 2024
China Import & Export Fair Complex, Guangzhou, China
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23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
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